Frequently Asked Questions

Most of our customers qualify for VAT exemption — you don't even need a medical assessment. See our full VAT exemption guide for the details.

Yes, all Aquability Walk-in Showers are designed to fit in the same space as your old bath.

Usually within a day for a straightforward installation, including taking away your old bath. See our full walk-in bath installation guide or walk-in shower installation guide for what's involved.

Our installation engineers keep disruption to a minimum, and the installation usually takes just one day. We treat your home with respect and make sure it's clean and tidy when we leave.

Our walk-in baths and walk-in showers are individually manufactured to exacting standards in the UK. It normally takes around 6–10 weeks from order to installation.

Every bathroom is unique, so an accurate price depends on factors like the space available, layout, water pressure, drainage and electrics — that's why we offer a free, no-obligation home survey and give you a fixed price on the day. See our pricing guide for a general idea of what to expect.

Yes — we train our installers to the highest standards, so every installation is carried out with the level of excellence you'd expect from one of the country's leading mobility bathing providers.

We manufacture a wide range of products, so we'll almost certainly have something to suit your bathroom — our Compact walk-in bath is a popular choice for smaller spaces.

No — mainly because we want to keep our prices to a minimum, so we don't have costly showrooms and staff overheads. We also appreciate you might not be able to travel, so we bring samples of our products to your home for you to view and see the quality.

Unfortunately not — this is a specialist product, and we feel our fully trained engineers are the best people to install it. It would also invalidate the warranty if it were installed by anyone other than us.

Yes — we're able to colour match to your existing suite.

Yes — all of our products come with a comprehensive parts and labour warranty. We also offer a full parts and labour extended warranty through our Total Care Service Plan — see our after care page for details.